Marchetti Holbrook is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. It applies to all personal information processed by Marchetti Holbrook in connection with our website and educational programmes.
Data Controller
The data controller responsible for your personal information is:
Marchetti Holbrook
77 Jalan Semantan, Bukit Damansara
50490 Kuala Lumpur, Malaysia
Tel: +60 3 2085 6743
Email: [email protected]
If you have questions about how we handle your personal data, please contact us at the above address.
Information We Collect
We collect personal information in the following ways:
Information You Provide
- Contact details (name, email address, phone number) when you submit an enquiry through our contact form
- Programme-related information you provide when enrolling in or enquiring about our educational programmes
- Correspondence you send to us by email or telephone
Information Collected Automatically
- Technical data such as your IP address, browser type, operating system, and referring website
- Usage data about how you navigate and interact with our website, collected through analytics tools
- Cookie data as described in our Cookie Policy
Information From Third Parties
We may receive limited information about you from third-party analytics or advertising platforms where you have interacted with our content on those platforms.
How We Use Your Information
We use the personal information we collect for the following purposes:
- Responding to enquiries and communications you send to us
- Processing enrolments and administering our educational programmes
- Sending programme-related updates, materials, and schedules
- Improving and maintaining our website and the quality of our programmes
- Complying with applicable legal and regulatory obligations
- Communicating information about our programmes or updates, where you have consented to receive such communications
- Understanding how visitors use our website in order to improve the user experience
Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data on the following bases:
Consent
Where you have given us clear permission to process your data for a specific purpose, such as receiving programme updates or consenting to analytics cookies.
Contractual Necessity
Where processing is necessary to deliver a programme you have enrolled in or to respond to an enquiry you have made.
Legitimate Interests
For certain purposes such as website analytics and fraud prevention, where processing is in our legitimate interests and does not override your rights.
Legal Obligation
Where we are required by law to retain or process certain information.
Data Retention
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.
- Enquiry and contact form data is generally retained for up to two years from the date of last contact
- Programme enrolment records may be retained for up to seven years in accordance with record-keeping requirements
- Website analytics data is retained in aggregated form and may be kept for longer periods
When personal data is no longer required, we take reasonable steps to securely delete or anonymise it.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal data we hold about you.
Right of Correction
You may ask us to correct any inaccurate or incomplete personal data.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to Limit Processing
In certain circumstances, you may ask us to restrict how we use your data.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable period and in accordance with our obligations under Malaysian law.
Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure data transmission (HTTPS), restricted access controls, and periodic review of our data handling practices.
While we take these precautions seriously, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot provide an absolute assurance of security.
External Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information to them.
Minors
Our educational programmes and this website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will take appropriate steps to remove that information.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or the services we use. The updated date at the top of this page indicates when the most recent revision was made.
If we make material changes that significantly affect how we handle your personal information, we will take reasonable steps to inform you, which may include displaying a notice on our website.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us:
Marchetti Holbrook
77 Jalan Semantan
Bukit Damansara
50490 Kuala Lumpur
Malaysia